White Label Help Desk Services

White label help desk is a type of IT support where incidents and user requests are resolved under the client’s trademark. White label help desk services by Towa Software are characterized by a quick integration into customers’ processes and a full understanding of assigned apps and IT components to keep users satisfied and improve your positioning as a reliable service provider and a product or service vendor.

Help Desk Tasks Require Too Much Effort?

Towa’s top engineers and professionals are ready to operate on your behalf to reduce IT support loads and guarantee a fantastic user experience.

Deliverables Of Our White Label Help Desk

Branded guiding and training materiales

Knowledge base.

FAQs.

User manuals.

Handling user feedback

Surveys.

UX assessments.

CSAT improvement plans.

Regular reporting

Service level reports.

Incident reports, including root cause analysis.

Detailed CSAT reports.

Why Choose Towa Software

20 years of experience in IT managed services and help desk.

More than 300 IT specialists onboard.

Mature quality management system allowing to implement projects, fully meeting customers' quality, time, and budget expectations.

Assured safety of the customers’ data we accessed during the cooperation proved by ISO 27001 certificate and best practices.

AWS, GCP & Azure Certified Professionals.

ITIL-compliant ITSM.

Our It Help Desk Communication Channels

Customer Portal

Case-Tracking System

Email

Phone

Instant Messaging

Social Networks

FAQ White Label Support

We are flexible to adapt to your brand format and can embed your logo and trademark or corporate name in:

  • Ticketing app.
  • Email signatures.
  • Tickets update notifications.
  • Email reports to all call-in users.
  • Customer satisfaction surveys.
  • L1 response scripts.

We train our staff to assure a good understanding of your client environment and product. Our training activities include onboarding and support training programs for newcomers, regular training sessions, and knowledge transfers among L1, L2, L3 support teams. To all the above, our staff is ready to be trained by your team.

We are ready to take test tasks and provide ticket processing demos and call recordings to show you how we operate and how your branded ticketing system will look.


Your Help Desk Service Options

White Label Help Desk for MSP

We provide L1, L2 IT support to the end-customer on your behalf.

Resolution or escalation of reported incidents.

Branded guiding and training material for users.

CSAT management.

Regular reporting.

White Label Help Desk for a Product Company

We provide L1, L2, L3 support of your apps, app components, and all IT services your end-users consume.

Resolution or escalation of reported incidents.

Branded guiding and training materials for users.

CSAT management.

Regular reporting

Benefits from White Label Help Desk

+90%

CSAT

3x

Acquiring New Customers

+60%

Increase Revenue

Ensure Your Brand to Efficient Help Desk

Towa’s team will complement your services or product with 20-year-rich IT specialists, help desk services, and outstanding application support practices to increase help desk efficiency and achieve high CSAT.

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