White label help desk is a type of IT support where incidents and user requests are resolved under the client’s trademark. White label help desk services by Towa Software are characterized by a quick integration into customers’ processes and a full understanding of assigned apps and IT components to keep users satisfied and improve your positioning as a reliable service provider and a product or service vendor.
Towa’s top engineers and professionals are ready to operate on your behalf to reduce IT support loads and guarantee a fantastic user experience.
Knowledge base.
FAQs.
User manuals.
Surveys.
UX assessments.
CSAT improvement plans.
Service level reports.
Incident reports, including root cause analysis.
Detailed CSAT reports.
20 years of experience in IT managed services and help desk.
More than 300 IT specialists onboard.
Mature quality management system allowing to implement projects, fully meeting customers' quality, time, and budget expectations.
Assured safety of the customers’ data we accessed during the cooperation proved by ISO 27001 certificate and best practices.
AWS, GCP & Azure Certified Professionals.
ITIL-compliant ITSM.
We are flexible to adapt to your brand format and can embed your logo and trademark or corporate name in:
We train our staff to assure a good understanding of your client environment and product. Our training activities include onboarding and support training programs for newcomers, regular training sessions, and knowledge transfers among L1, L2, L3 support teams. To all the above, our staff is ready to be trained by your team.
We are ready to take test tasks and provide ticket processing demos and call recordings to show you how we operate and how your branded ticketing system will look.
Resolution or escalation of reported incidents.
Branded guiding and training material for users.
CSAT management.
Regular reporting.
Resolution or escalation of reported incidents.
Branded guiding and training materials for users.
CSAT management.
Regular reporting
CSAT
Acquiring New Customers
Increase Revenue
Towa’s team will complement your services or product with 20-year-rich IT specialists, help desk services, and outstanding application support practices to increase help desk efficiency and achieve high CSAT.